Your Clients Are Typing Their Case Into ChatGPT
Before an injured person calls a lawyer, they ask a chatbot. A 2026 federal ruling says that conversation may be discoverable. What it means for intake, and what to do about it.
Read the articleAsk an agency what a law firm website costs and watch how hard they work not to answer. You will be offered a discovery call, a strategy session, a questionnaire. What you will not be offered is a number.
This is annoying, and it is worth separating the part of it that is evasion from the part that is unavoidable.
Websites are not a product with a unit. Two firms asking for "a website" can want jobs that differ by a factor of ten.
One has eight pages, current copy, no forms beyond a contact box, and needs a good-looking site that loads fast. Another has two hundred pages of practice area content written over fifteen years, wants all of it reviewed and rewritten rather than moved across, and needs clients to log in and see case status.
Both of those are "a website". A single price covering both is either far too high for the first firm or ruinous for whoever quoted it on the second.
Three things move the number more than anything else: how many pages there are, how much of the existing content needs rewriting rather than migrating, and how much the site has to do beyond publishing. That last one is where portals and intake tooling live, and it is the one that varies most.
The rest of it is less defensible.
Some of the silence is because the price depends on what the agency thinks you can pay. A discovery call is partly discovery and partly qualification, and the number arrives shaped by your letterhead.
Some of it is that the real cost is in a recurring line the proposal introduces late. A build price that seems reasonable next to a monthly retainer that quietly doubles the annual figure is a common structure, and it is not made clearer by being explained on a call rather than written down.
Since you are not going to get a price from a website, get these instead, in writing, before you get attached to anyone.
We do not put prices on this site either, and it would be dishonest to pretend that is purely principled. It is mostly the first reason above: the range is genuinely wide and a number here would mislead more firms than it helped.
What we do instead is scope it on a call, put the whole figure in writing before anything starts, and not introduce a recurring cost afterwards that was not discussed. What a build includes is written out plainly, which at least lets you compare like with like when the other four proposals arrive.
Before an injured person calls a lawyer, they ask a chatbot. A 2026 federal ruling says that conversation may be discoverable. What it means for intake, and what to do about it.
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Read the articleNo cost, no obligation. Grab a date/time below to walk us through your firm, and tell us about your goals. If we're a good fit, we'll follow up with an affordable custom quote, no hidden fees, never a hard sell.
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